FREQUENTLY ASKED QUESTIONS
DO YOU ACCEPT PAYPAL?
Unfortunately at this moment in time we do not accept PayPal payments, this is due to issues with fraudulent orders in the past. You can see what payment options we currently take at the bottom of the website. If you have any questions then you can contact us here.
HOW LONG WILL MY ORDER TAKE TO BE DISPATCHED?
Your orders are received by our delivery courier Royal Mail twice a week, this is usually before 11:30 am on Tuesday and Friday, but these days could change at any time due to closure or delays. Your order will be dispatched within 3-4 business days, depending on what day you order. Please do bear in mind before ordering that the delivery aims listed on our Shipping Policy do not include dispatchment time.
WILL I HAVE TO PAY CUSTOMS OR IMPORT CHARGES?
Depending on the destination country, you may incur import or customs charges. These are your responsibility and are not covered by us.
DO YOU ACCEPT KLARNA OR CLEARPAY?
Unfortunately we do not currently offer any payment plans for purchases, but this is something we would love to offer in the future.
ARE YOU CRUELTY FREE?
Here at GEORGIE COSMETICS we are dedicated to testing on our team members instead of innocent animals. Our founder Georgie Aldous has been against animal testing for over 5 years, and thinks that it's unfair to test on something that cannot speak up to refuse pain and mistreatment.
WHEN WILL I GET MY ORDER?
Please check here for timeframes regarding shipping. If you still have not received your order past this time then please track your order via the number given on your dispatchment email, if you get an error then get in touch with us at firstname.lastname@example.org.
CAN I BE ON YOUR PR LIST?
Sadly because we are a small company we do not currently have budget for a PR list. We appreciate your interest and will hopefully open a list in the future, to give opportunity to talented individuals like yourself.
WHERE ARE YOU BASED?
We are a small team based in Gorleston, which is a small town just down the road from Great Yarmouth in Norfolk, England. If you ever visit Great Yarmouth then we recommend trying their chips on the market, you'll thank us after.
ARE YOUR PRODUCTS VEGAN?
Our passion is to make products accessible to everyone and that includes the ingredients too, we love our vegan customers and we want them to enjoy our products just like everyone else. Since launching we have only used non-animal derived ingredients and we will continue to do so for the foreseeable future.
WHERE CAN I FIND YOUR PRODUCTS?
We are the official and only retailer of GEORGIE COSMETICS. If you see our products being sold elsewhere, we ask that you do not purchase them as they may be fake and could be damaging to the skin. Please let us know straight away here or email email@example.com.
DO YOU WANT TO STOCK OUR BRAND?
We are not currently looking for stockists, but do send us an email to firstname.lastname@example.org if you are interested and a member of the sales team will get back to you.
I CAN'T FIND THE ANSWERS I NEED
We are sorry to hear you are unable to find your questions answered here, we do update this page regularly but some questions do go unanswered. Please send us a message to email@example.com with any queries or concerns you may have, if your problem is regarding a purchase then please put your order number e.g. #GC2021 as the subject to speed up the process.